Exchange and return policy

Refund and Cancellation Policy - If you change your mind after ordering, you can cancel your order within the same day or, in any case, within 14 days of delivery. You will only be responsible for the shipping costs of the replacement order.
- Refunds will only be made through the original payment method.
- A 3% processing fee applies to canceled orders made via credit card.
- If your product meets the above conditions, please send a WhatsApp message to our customer service team (01000727964) and they will guide you through the process of shipping the product back to us.
Please note that if the returned product does not meet the above conditions, it will be rejected and shipped back to you. After approval by our after-sales department, you will be able to: exchange your order for another Tavan Gallery product, receive a cash refund, or receive a bank transfer.
- What if I change my mind? Please contact customer service to follow up on the return process (the above conditions apply).
What if my product is defective? Please send a WhatsApp message to our customer service team at 01000727964.
We will examine the case to verify the defect and respond to you as soon as possible.
In any case, the return request must be processed within 14 days of delivery.
- What if I received the wrong item? We apologize for any inconvenience. Please contact our customer service team; we will guide you through the return process (the above terms apply). Request Pickup Policy: If you have any questions regarding the current status of your order, you can call or send a WhatsApp message to our customer service team at 01000727964 from 10 AM to 6 PM.