Terms and Conditions
This Privacy Policy applies to the website and all products and services offered by Tavan Gallery.
Any dispute or claim arising out of or in connection with this website shall be governed by and construed in accordance with the laws of Egypt.
Egypt is our country of residence.
If you pay for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection. The cardholder must retain a copy of transaction records and merchant policies and rules. General Conditions: In the event that we sent you a wrong product, or the product is defective, we accept returns free of charge, provided that: The products are returned in the original packaging The packaging has never been opened, i.e., it is sealed The product shows no signs of use The sealed invoice is attached Refund and Cancellation Policy: - If you change your mind after ordering, you can cancel your order up to the same day or in any case of an exchange, the return request must be made within 14 days after delivery and you will only pay the shipping fee for the exchange request. - Refunds will only be made through the original payment method - A 3% processing fee applies to canceled orders made via credit card - If your product matches the above conditions, please call or send a WhatsApp message to our customer service, and they will guide you through the process of shipping the product back to us. Please note that if the returned product does not match the above conditions, it will be rejected and shipped back to you. After our after-sales department approves, you will be able to proceed to:
Exchange your order for another Tavan Gallery product, or receive a cash refund or bank transfer. 1. What if I change my mind? Please contact customer service to follow up on the return process (the above terms apply). 2. What if my product is defective? Please call or send a WhatsApp message to customer service at 01000727964. We will inspect the case to verify the defect and respond to you as soon as possible. In any case, the return request must be processed within 14 days of delivery. 3. What if I was sent the wrong item? We apologize for any inconvenience. Please call or send a WhatsApp message to our customer service; we will guide you through the return process (the above terms apply).
Order Pickup Policy: If you have any questions regarding the current status of your order, you can call or send a WhatsApp message to customer service at 01000727964 from 10 AM to 6 PM. It is possible to cancel your order, but only if your order has not yet been sent to the shipping company. Be careful, this happens very quickly! In this case, please always contact customer service by phone or WhatsApp 01000727964. If you have already received your Tavan Gallery product, you can easily request a return label by sending an email to WhatsApp 01000727964, indicating the reason for your refund request. If you would like to change the delivery address for your order, please contact customer service via WhatsApp 01000727964.
Privacy Statement: On our website, you can order Tavan Gallery products and subscribe to our newsletter. We also use cookies when you visit our website. This means that in certain cases, we record your personal details as a visitor. What do we do with this data? What is the basis for using this data? We would like to inform you of this.
Information related to your order: To order, we need your name, email address, address(es), payment details, and sometimes your phone number. With this information, we can deliver your order and keep you informed of your order. We also provide your data to others if necessary for an order, for example, for delivery services. Therefore, our legal basis for processing this data from you is to fulfill our contractual agreements. We won't be able to process your order without this information. We always process your payment data in a secure payment environment. Do you pay with a credit card? Your credit card information will then be sent to MyFatoorah Payment from our secure environment. They process our credit card payments. We don't see your credit card details; MyFatoorah only tells us if your payment was successful. We only pass your data on to other parties when it's necessary for our services. We engage these parties: delivery partners, payment partners, IT service providers. We engage media and advertising agencies, and research agencies to show you targeted ads and to check which people are most satisfied with our products. The parties who access your data may only use it to perform a service on our behalf. They may not use this data for any other purpose. We enter into agreements with these parties in the processing of our agreements.